At Captora, we carefully select unique cacti and plants and work with trusted U.S.-based growing and fulfillment partners to deliver your plants safely to your door.
Processing & Shipping
Orders are typically processed and shipped within 3–5 business days. Delivery times vary depending on your location, weather conditions, and the plant selected.
Most orders ship from within the United States. Once your order ships, tracking information will be sent to the email address provided at checkout.
Shipping Rates
Shipping rates are calculated based on the product, package size, and destination and will be displayed at checkout before payment.
Live Plant Shipping
Because our products are living plants, each plant is naturally unique. Size, shape, color, and growth patterns may vary slightly from the photos shown.
Plants may arrive bare root, as cuttings, in nursery pots, or without decorative pots, depending on the individual product. Please check the product description before ordering.
Some plants may experience minor cosmetic changes during transit. This is normal and generally does not affect the health of the plant.
Multiple-Item Orders
We work with different growing and fulfillment partners, so products in the same order may occasionally arrive in separate packages and on different days. You will receive available tracking information for each shipment.
Weather & Seasonal Delays
Live plants can be sensitive to extreme temperatures. Shipping may be delayed during severe heat, freezing temperatures, storms, or other conditions that could affect the safety of your plants.
Damaged Plants
If your plant arrives significantly damaged, please contact us within 48 hours of delivery and include your order number and clear photos of the plant and packaging. We’ll review the issue and work with you on an appropriate solution.
Incorrect Shipping Address
Please double-check your shipping information before completing your order. We cannot guarantee address changes after an order has entered processing or been shipped.
Questions?
Have a question about your shipment or plant? Please contact Captora Customer Care through our Contact page.